WordPress Care Plans
Leave your WordPress maintenance worries behind,
we'll always have your back!
Let our multi-skilled team fully manage, protect and enhance your client's website like never before.
Every website requires regular attention on security issues, backups, updates and continuous improvements. In short, WordPress needs some love to achieve optimal performance.
This kind of prepaid service makes life easier for the team of partner agencies, because by hiring a monthly Care Plan they have the peace of mind that everything related to security, backups, updates, up-time monitoring, and solution in case if a problem arises, it is covered.
On the other hand, there is the option of choosing the One-Time Fix service, perfect for solving small problems or requiring minor tasks, and One-Time Cleanup, a 24/7 emergency service ideal for malware removal, cleaning of infected website , systemic analysis and preventive hardening that helps reduce the risk of future infections.
World-Class Maintenance Services
How it Works
Get a fast, simple, secure, reliable and affordable ongoing support.
— FAQ —
Yes. We require payment first because these are prepaid services, this also secures instant support on your issue and makes sure our WordPress experts will work until they resolve it.
Our service is 24/7 and tickets are worked on in the order they are received. As soon as you submit your ticket details, a team member is assigned.
We strive to resolve all issues within a few hours of receiving them, but it depends on the complexity of the case and the particularities of the website. We aim to provide same day turnaround!
We have three teams. Everyone works 8 hours a day. This allows us to be available 24 hours a day six days a week, plus Sundays we have emergency guards.
This is very important because we work for agencies around the world with different time zones.
We have a cutting-edge ticket system that all your details are entered in and allows you to communicate with your agent instantly any time you want. You can also reply directly to any ticket update emails and your reply will be entered in our ticket system automatically.
We can fix any single request that involves WordPress. A single request is the specific task you need completed when you submit your ticket details.
Yes. Our team are highly skilled in all things WordPress. This includes WordPress core framework, themes and plugins. We are also very familiar with WordPress hosting setup and server requirements for WordPress.
In both cases we are talking about 30-60 minutes or less in time and generally simple in nature. Plugin installation, header layout change, footer layout change, sidebar setting up, contact form setting up, text alignment and CSS issues; these all we consider as small changes and minor tasks.
In those cases where we identify that a task could take more than 30 minutes, we’ll let you know in advance so you can decide the next steps to follow. Usually, we first address the issue and then let you know what your best options are so that it can be resolved in the most convenient way.
If the problem has a certain complexity due to its nature or the dependencies involved, you have the possibility to buy blocks of time at an affordable price.
Basically, after buying a monthly Care Plan, you can submit 1 minor task each day per website. In short, you can request a maximum of 30 small changes or minor tasks per month.
We are offering the most complete WordPress Care Plan on the market, which means that you pay a relatively low monthly amount comparing the benefits your agency gets.
Keep in mind that we make small changes as a courtesy. We hope you can understand that you are not hiring us for development, design or monthly content editing.
Yes. Our service requires that you pay in advance the price marked for the required task, regardless of how long it takes to complete.
We receive tickets that can be resolved in minutes and also some that take several hours based on the complexity and yet we don’t always charge the extra corresponding to the additional effort.
Yes, we do! If you are looking for any kind of additional WordPress related services then you can place request via our contact form and we’ll get back to shortly at your local time.
No. These plans only cover the intervention on a single website.
If you have several websites that require attention and you want a service for each of them, then you need to buy a package for each one.
You can also get the Care Plan Agency Bundle or request a plan adapted to your needs.
In the event that your website has a major issue, we will be there to solve it as soon as possible.
Our hack-free guarantee doesn’t mean that your site is impossible to hack. It means we will do everything in our power to avoid it, and if it happens, we can quickly restore it at no additional cost to your agency.
If you choose the One-Time Fix or One-Time Cleanup option, then you will make a one-time payment, which you must pay in advance at the moment of opening the support ticket.
If you decide on a monthly Care Plan, then the payment will be recurring every month, being billed every 3 months or annually according to your convenience. For example, let’s suppose you buy a pack on January 12, the charge for renewal will be on February 12 and will be billed annually automatically.
Without contract. Cancel anytime.
Absolutely transparent. Of course, we would not want to lose you, but you can cancel at any time.
Just send us your cancellation request by chat or email. We will stop the services at the end of the current month and the service will be automatically canceled. That’s it! No catches and no fine print.